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Return Policy

General Information These are PriceBlaze.com ("PriceBlaze", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the PriceBlaze.com website.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting PriceBlaze.com Customer Service through any of the methods provided at www.priceblaze.com

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from PriceBlaze.com

Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Any product from which the UPC code or bar code has been removed from its packaging

Any product that exhibits physical damage

Any product for which you have submitted a mail-in rebate

Guidelines for Exchanges or Refunds

In our experience the cases where exchange and refund issues arise may be due to one of the following reasons (mentioned below). The exchange and refunds policy is not limited to and can extent to other scenarios and circumstances; which may or may not be covered below. Each application for exchange/refunds is investigated and scrutinized to identify the error, authenticity of the claim and specifications ordered.

When buying retail versions of a product, you may receive additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), versions on the other hand, will contain the product and seldom include the drivers. Because they are packaged generically, you should not expect to receive any additional accessories or bundled software. OEM products best benefit system builders who don't really need any documentation or bundled accessories.

I was shipped an incorrect item

You must inform us within 10 days of receipt of order and obtain RMA # for exchange or refund. Some parts do not qualify for refund, although they can only be exchanged. Please read the details on product page. It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like FedEx, UPS or USPS. We must receive the product within 10 days of issue of RMA number. RMA number is valid for 10 days from issue. Upon receipt of the product, if it is determined it is our fault we will refund you your full amount and reimburse your shipping. 25% or minimum $25 restocking fee may apply to the product that were returned due to customer error.

I ordered the wrong item

You must inform us within 10 days of receipt of order and obtain RMA # for exchange or refund. Some parts do not qualify for refund, although they can only be exchanged. Please read the details on product page. It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like FedEx, UPS or USPS. We must receive the product within 10 days of issue of RMA number. RMA number is valid for 10 days from issue. 25% or minimum $25 restocking fee will apply.

The part I got does not work

You must inform us within 10 days of receipt of order and obtain RMA # for exchange or refund. Some parts do not qualify for refund, although they can only be exchanged. Please read the details on product page. It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like FedEx, UPS or USPS. We must receive the product within 10 days of issue of RMA number. RMA number is valid for 10 days from issue. Upon receipt of the product, if the product is DOA, we will refund you your full amount and reimburse your shipping. 25% or minimum $25 restocking fee may apply to the product that were returned DOA but were found working.

What address should I send my returns?

All returns must have a valid RMA Number clearly marked on the outside of the box.

Please use a shipping service where tracking of the shipment is possible.

Please ship the RMA package to the following address:

PriceBlaze.com
Reference RMA Number
1504 W Commonwealth Ave
Suite # C
Fullerton CA 92833
United States

In exchange for my RMA item, can I get a totally different product?

Our returns and exchange policy allows us to only replace an RMA item with a similar or identical replacement. Therefore, we do not exchange RMA items for different items. If your product warranty period has not yet expired, and the product you have is not working, you can enter a request for an exchange and we will be glad to help get a working product out to you.

Must I include every individual accessory in my returns?

In order for PriceBlaze.com to process your RMA you must return all software, manuals, original packaging, cables, wires, accessories that came with your order. We cannot process a return for items shipped back to us that are incomplete.

How long does it take for my credit to appear on my credit card or debit card?

When we issue credit, it may take up to 5 working days for it to show on your banking records. For some credits it may take longer than 5 days.